Ken Hansen (khansen@njcc.com)
Wed, 28 Apr 1999 21:08:11 -0400
Maurice,
I have not had cause to use their Installation Support in the
past, but trust me, I appreciate the sentiment you were expressing.
What I meant to point out was that their support had gone from
an email "adventure" to a customer service center staffed with
individuals. I suspect that providing this type/level of support will
certainly cost them more than the previous support did, hence
the increased cost.
I am also certain that Red Hat will have an option that will be
for CDs without this expensive form of support, a variety, power
pack, or whatever they plan to name it...
I was focused on costs, not quality (maybe Red Hat did too?)...
HTH,
Ken
khansen@njcc.com
-----Original Message-----
From: Maurice Hilarius <maurice@harddata.com>
To: axp-list@redhat.com <axp-list@redhat.com>
Date: Wednesday, April 28, 1999 12:49 PM
Subject: Re: RH 6.0... Issues
>With regards to your message at 09:03 AM 04-28-99 -0400, Ken Hansen. Where
>you stated:
>>I have no inside information, but I suspect that there will
>>be some consideration for multi-platform "experts" -
>>the reason RH 6.0 is so expensive is, I suspect, because
>>with this release RH include *telephone* support for
>>installation...
>>
>>You *could* buy CDs at CheapBytes and send RH a check
>>for, say, $25 ;^)
>>
>>HTH,
>Yeah? You ever TRY this so-called "installation support?
>
>Best regards,
>
> Maurice W. Hilarius NEW! Telephone: 01-780-456-9771
> Hard Data Ltd. NEW! FAX: 01-780-456-9772
> 11060 - 166 Avenue email:maurice@harddata.com
> Edmonton, AB, Canada - T5X 1Y3 http://www.harddata.com
>
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