Re: Irate REDHAT "customer"

rrussell@dps.com
Thu, 28 Nov 1996 08:53:24 +1100

I have a very simular story to following, only I got the Intel version
and got charged for the SPARC version.
It seems not to be a one off, but RedHat are actively trying to kill off
any platform other than Intel.
RedHat Sales/distribution sucks, I'll never deal with them again.

>I apologize in advance to all those reading this list who will not find
this letter either interesting or appropriate. However, I'm coming to
the end of my tolerance
>for the atrocious "service" I've been receiving from REDHAT over the last
>6 weeks.
>
>Around the 15th of October, 1996, I CALLED the Redhat Sales office to
order the ALPHA version of Redhat 4.0. (E-mail via their webpage goes
totally >unanswered - even when it concerns money! I've sent messages
using their website e-mail link on and off since around the 15'th of
september with not ONE >response!)
>
>When the 6th of November came, and I had not received any mail from
Redhat, I CALLED the sales office. "Oh yes, we have the order right
here, we must have >forgotten to mail it out. We'll take care of that
right now."
>
>13th of November - nothing so I CALL Redhat again. "What order, we
don't have any order for you - other than the one you made in July."
Holding back some vitrol, >I replaced the order.
>
>18 November, I CALL Redhat. "What order, did you order something?"
(Whats going on!! I'm gettin irate now). Replaced the order again.
>
>25 November, called Redhad again. "We THINK (?) the order was shipped on the
>22nd. You should get it the 26 or 27th, but call tomorrow and I can
>give you a tracking number."
>
>26 November, called Redhat again. "We still THINK the order was shipped
the 22nd. Don't have the tracking numbers yet."
>
>Today, the 27th of November, the order arrived.
>
>REDHAT, YOU SENT ME THE INTEL VERSION!. I ORDERED, AND REORDERED AND
REORDERED THE ALPHA VERSION!!!
>
>WHAT AM I SUPPOSED TO DO WITH THIS INTEL VERSION?
>
>I CALL REDHAT TODAY... no one's home!
>
>REDHAT, ARE YOU THERE?
>
>YOU DIDN'T SEND ME WHAT I ORDERED!
>
>HOW DO I GET WHAT I ORDERED?
>
>WHAT IS GOING ON?
>
>The "we're swamped with orders" excuse is no longer acceptable to me.
You have screwed up BIG time on this.
>
>If there is anyone at Redhat would reads this list, and has the
authority to cause something to happen, I'd appreciate a response - phone
call would be even better - >to tell me how I can get the ALPHA (thats
ALPHA) version of Redhat 4.0.
>
>Your actions have caused the "10 people hear if someone doesn't like
something, 1 person hears if someone likes something" adage to
instantiate.
>
>Hello REDHAT?
>
>NOT a happy customer!
>
>____________________________________________________
>Steve J. Emmett semmett@patriot.net
>::::::::::::::::::::::::::::::::::::::::::::::::::::
>"A mind that is stretched to a new idea
>never returns to its original dimension."
>----------------------------------------------------

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