Irate REDHAT "customer"

Steve Emmett (semmett@adams.patriot.net)
Wed, 27 Nov 1996 14:48:20 -0500 (EST)

I apologize in advance to all those reading this list who will not find this letter
either interesting or appropriate. However, I'm coming to the end of my tolerance
for the atrocious "service" I've been receiving from REDHAT over the last
6 weeks.

Around the 15th of October, 1996, I CALLED the Redhat Sales office to order
the ALPHA version of Redhat 4.0. (E-mail via their webpage goes totally
unanswered - even when it concerns money! I've sent messages using their
website e-mail link on and off since around the 15'th of september with not
ONE response!)

When the 6th of November came, and I had not received any mail from Redhat, I
CALLED the sales office. "Oh yes, we have the order right here, we must have
forgotten to mail it out. We'll take care of that right now."

13th of November - nothing so I CALL Redhat again. "What order, we don't have any order
for you - other than the one you made in July." Holding back some vitrol, I replaced the order.

18 November, I CALL Redhat. "What order, did you order something?" (Whats
going on!! I'm gettin irate now). Replaced the order again.

25 November, called Redhad again. "We THINK (?) the order was shipped on the
22nd. You should get it the 26 or 27th, but call tomorrow and I can
give you a tracking number."

26 November, called Redhat again. "We still THINK the order was shipped the
22nd. Don't have the tracking numbers yet."

Today, the 27th of November, the order arrived.

REDHAT, YOU SENT ME THE INTEL VERSION!. I ORDERED, AND REORDERED AND
REORDERED THE ALPHA VERSION!!!

WHAT AM I SUPPOSED TO DO WITH THIS INTEL VERSION?

I CALL REDHAT TODAY... no one's home!

REDHAT, ARE YOU THERE?

YOU DIDN'T SEND ME WHAT I ORDERED!

HOW DO I GET WHAT I ORDERED?

WHAT IS GOING ON?

The "we're swamped with orders" excuse is no longer acceptable to me. You have screwed up
BIG time on this.

If there is anyone at Redhat would reads this list, and has the authority to cause something
to happen, I'd appreciate a response - phone call would be even better - to tell me how
I can get the ALPHA (thats ALPHA) version of Redhat 4.0.

Your actions have caused the "10 people hear if someone doesn't like something, 1 person hears
if someone likes something" adage to instantiate.

Hello REDHAT?

NOT a happy customer!

____________________________________________________
Steve J. Emmett semmett@patriot.net
::::::::::::::::::::::::::::::::::::::::::::::::::::
"A mind that is stretched to a new idea
never returns to its original dimension."
----------------------------------------------------

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