Re: Red Hat vs Craftworks Linux AXP

Jennifer L. Tippens (m_c_0035@frank.mtsu.edu)
Tue, 12 Nov 1996 23:28:15 -0600 (CST)

> Would anyone care to comment on Red Hat vs Craftworks Linux
> running on an DEC UDB (166MHz)?

As for the performance of Craftworks Linux, I would not know...
You see, I ordered it from Craftworks soon after they released it
and had them send it next day air-- I thought. I called the next day
to confirm that he order would indeed be shipped. Everyone there was
very pleasent and said that it would be at my house in the morning or early
afternoon. Two days later, I called and inquired as to the whereabouts of my
operating system. A sales associate informed me that they had been having
some problems with the production of the Alpha CDs. She said that it would
definately be sent in two days. I was starting to get a little anxious
about my business being held up for the past week, but no longer felt like
paying extra for next day service when I would not get the next day. She
changed my order to be sent ground (what's another two days?). Four days
later, I was expecting the box with eager anticipation. Three more days
later, I was still expecting the box with eager anticipation. I called.
The sales associate told me that Craftworks was not sending any out at the
current time. "The only thing I can do is have a representative call you
when we ship it to you.", she said. I reluctantly said alright. I waited
another week (meanwhile running a _BETA_ NT ARGHHHH!) They finally called!
I was so happy.I asked if there was any way that they could send it out next
day air at no extra charge since I had been waiting so long. The sales rep
said that he was not authorized to do that and if I was dissatisfied, I could
still cancel my order. I said to go ahead and send it by ground. He
cheerfully said that it would definately be going out Today! (Hooray!)
I waited five more days. I called. The sales rep said that Craftworks
was not sending any out at that time and the only thing she could do for me
was to have someone call when they were ready to ship. I told her the whole
story. I asked her what we could do to remedy my problem. She told me that
she would be happy to cancel my order and credit back my Mastercard. I said I
still wanted the CD. She said she would be happy to cancel my order. "But I
still want the CD.", I said. She stated that Red Hat also sold AXP Linux, she
suggested I call them. She informed me that she was cancelling my order and
hung up on me. I called back, was told that I would have to place my order
again, and that those people who had been waiting the longest would have to be
served first. I said "Thank You Very much, you have been soooo helpful".
She hung up.
-Anybody else have this problem? I was so patient, and I still wanted to hurt
the people over there!
- I then called and ordered Red Hat 4.0. I'm happy now. End of story.
I would NOT recomend ordering from Craftworks if you want to keep your sanity.

Thanks!
Jennifer

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